Application

Collection Management System

Collections workspace

Dashboard Users Roles & permissions Team Hierarchy Buckets Customers PTP Customers Broken PTP Customers Legal Dashboard Legal Cases Case Allocation Integration Reports Settings

Collection Management System

Settings

Case allocation

Notifications

View all

Broken PTP Alert 5 customers have broken their promise to pay dates 5 minutes ago New Customer Assignment 15 new customers have been assigned to your queue 1 hour ago Collection Milestone Monthly collection target achieved (105%) 2 hours ago Agent Overload Alert Mohammed Al-Otaibi has reached max assignment limit 3 hours ago PTP Reminder 12 customers have PTP dates approaching in next 3 days 4 hours ago

Open inbox

AU

Admin User

admin

Configuration Admin

Settings

System preferences, case division, decision rules, and branding.

General Case division Decision manager LOV SMS Templates Pre-recorded Call Audios White label Profile

Timezone *

Date Format *

Time Format *

Currency *

Working Hours Start *

Working Hours End *

Working Days *

Sun Mon Tue Wed Thu Fri Sat

Default Bucket for New Customers *

Holiday Calendar *

Collection Reminder (Days Before Due) *

Escalation Days (After Due Date) *

Notification Settings

Enable Email Notifications Enable SMS Notifications Enable WhatsApp Notifications

Enable Auto Assignment of Customers to Agents

Automatically assign new customers to agents based on case division rules