Escalated from PTP
You opened this list after reporting a broken promise. The matching row is highlighted when the case ID exists in this queue — use Actions on that row for the full hub.
Escalations
Broken PTP customers
Cases where the promise date was missed — triage here, log recovery actions, or capture a new promise to return borrowers to the active PTP list.
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Recover the relationship: review context, log outreach, assign a new promise to return the case to PTP customers, or use supervisor tools.
Customer
Broken PTP
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Broken promise
Missed date
Promise amount
Days broken
days
Originally promised
Recorded by
Phone
Email (LOS)
Address
Facility
- Origination amount
- Amount due
- DPD (est.)
- d
- Type
Case
- Assigned agent
- Status
- Bucket
Illustrative schedule for negotiation context.
| # | Due | Amount | Status | Paid on |
|---|---|---|---|---|
SMS
Last:
Calls
Last:
Last:
Activity logs
-
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Communication actions
Add manual call, SMS, or pre-recorded audio logs for this broken PTP case.
Calls this month: / · waived
| Channel | Date | LOV | Template | Next call | Notes |
|---|---|---|---|---|---|
Breach summary
on promise .
Next step
Prefer a new promise? Use New promise → PTP from the menu, or escalate in your LOS workflow.
SMS
Last:
Calls
Last:
Last:
Bucket history
| Bucket | Sub | Changed | By |
|---|---|---|---|
Pattern
Confidence
%
Next review
Browser softphone demo
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Calling
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Status
AI Auto Call demo
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AI call status
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