Configuration Admin

Settings

System preferences, case division, decision rules, and branding.

Assignment Limits

Max Assignment Limit per Agent *

Maximum number of customers that can be assigned to a single agent

Auto Reassign on Limit Reached

Automatically assign new cases to next available agent when limit is reached

Distribution Method

Distribution Strategy *

Reassignment Priority *

Priority order when reassigning cases from full agents

Distribution Rules

Balance by Number of Customers

Distribute cases to ensure each agent has approximately the same number of customers

Balance by Loan Amount (to be recovered)

Distribute cases to ensure each agent has approximately the same total loan amount to recover

Target Average Loan Amount per Agent

Target average loan amount that should be assigned to each agent

Max Variance Percentage *

Maximum allowed variance percentage from target average (e.g., 10% means ±10% from target)

Bucket-wise Assignment

Enable Bucket-wise Assignment

Apply distribution rules separately for each bucket (1-30 Days, 30-60 Days, etc.)

Note: When bucket-wise assignment is enabled, each bucket will maintain its own balanced distribution. Agents can have different assignment counts across different buckets, but within each bucket, the distribution will be balanced.

Current Agent Assignments Overview

Agent	Role	Current Assignments	Avg. Loan Amount	Status
Ahmed Al-Rashid	Recovery Agent	45 / 50 Available	SAR 48,500	Balanced
Fatima Al-Zahrani	Recovery Agent	42 / 50 Available	SAR 49,200	Balanced
Mohammed Al-Otaibi	Recovery Agent	48 / 50 Available	SAR 51,000	Balanced
Noura Al-Saud	Legal	15 / 50 Available	SAR 125,000	Needs Adjustment